Target group: Persons responsible for accepting payment. Cashiers, Supervisors, Front-end staff and Cash-office staff.

Course outcome: Delegates will be able to identify fraudulent credit cards. They will be able to identify suspicious transactions and will be able to deal with such a transaction, within the legal framework, confidently.

Target group: Persons in a supervisory or management function.

Course outcome: Delegates will understand the principles of the managerial processes and be equipped to demonstrate the skills and techniques that will be required to strengthen the management function in the organization.