Target group: Persons who interact with others, Sales Staff, Staff in potential ‘conflict situation’ professions -Traffic and Police Officers, Air Hostesses, Nurses etc.
Course Outcome: Delegates will be able to deal with difficult people, successfully and with confidence.
NQF Level 4
Credits: 2
Duration: 7 hours
Price on request (Min 5 Max 20 delegates)
Course contents:
v Understanding People.
v Handling conflict.
v Communication.
v Dealing with difficult Customers.
v Customer Service.
Support learning material
v Supporting Documentation
v Exercises
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| 081965442557 | PSIRA 1577524 | EME B-BBEE/2016/05/049 |
