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Understanding and Dealing with Difficult People

Target group: Persons who interact with others, Sales Staff, Staff in potential ‘conflict situation’ professions -Traffic and Police Officers, Air Hostesses, Nurses etc.

Course Outcome: Delegates will be able to deal with difficult people, successfully and with confidence.

NQF Level 4

Credits: 2

Duration: 7 hours

Price on request (Min 5 Max 20 delegates)

Course contents:

v  Understanding People.

v  Handling conflict.

v  Communication.

v  Dealing with difficult Customers.

v  Customer Service.

Support learning material

v  Supporting Documentation

v  Exercises

Published in Business Management
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